Refunds

What you are buying

The full report is $39 once for that report, in US dollars, and it is not a subscription. The price does not include sales tax. If Stripe calculates tax at checkout, Stripe shows that amount before you pay. Stripe Checkout charges the Full Report price configured for this site. The amount shown here has to match that price. Stripe emails the receipt when a receipt address is available. Payments are handled entirely by Stripe Checkout on Stripe’s own page. SmartBidCheck does not store the card number.

When we refund

Email privacy@smartbidcheck.com within 14 days of payment and we will refund the full $39 if:

• the paid report never unlocked, or the PDF could not be generated or sent;
• you were charged more than once for the same report; or
• the report could not read your bids (for example, most fields came back empty or clearly wrong) and you did not use the paid features.

Include the email used at checkout and the approximate time of payment. Please do not attach bid files unless we ask. We reply within 3 business days and issue approved refunds to your original payment method; your bank may take 5–10 business days to show it.

We do not refund solely because a flag was unwelcome, a contractor disagrees with the wording, or the report did not pick a winner. The free report is not a purchase. This policy does not limit rights you have under law. If a charge was not authorized, contact your card issuer.

Refunds under this page are separate from, and do not increase, the liability limit in the Terms. That limit is the greater of the amount you paid us for the report at issue in the 12 months before the claim and $39, the current full-report price.